privacy
policy.

• Contact details you give us, such as your name, email address, phone number and Instagram username.
• Messages you send us, including emails, notes sent through the enquiry form on this website, Instagram direct messages and comments, and Google reviews.
• Booking details. When you book through Fresha, Fresha collects your booking details and shares them with us so we can manage your appointment. Fresha's own privacy policy also applies.
• Treatment notes. If you tell us about allergies, skin sensitivities or past reactions, we note them so we can treat you safely. We only record this with your consent.
• Website visits. This website doesn't use analytics, advertising trackers or marketing cookies. Our website host, Vercel, keeps standard server logs (such as IP address and browser type) to run and secure the site. Our fonts load from Google Fonts, which receives your IP address when the page loads.

We use your information to reply to your messages and enquiries, manage your bookings, provide your treatments safely, and follow up with aftercare or a request for a review. For businesses, media and event organisers, we may also use publicly listed contact details to get in touch about collaborations. We don't sell or rent your personal information, and we don't use it for advertising.

We keep messages and contact details in a private, password-protected business system that only Flowwy's owner can access. We use an AI assistant (Claude, made by Anthropic) to help us organise messages and draft replies. A person reads and approves every message before it is sent. Our service providers only use your information to provide their services to us.

We share personal information only with the service providers that help us run the studio:

• Fresha (bookings)
• Google (email and our Google Business Profile)
• Meta (Instagram)
• Vercel (website hosting)
• Our cloud hosting provider (our private business system)
• Anthropic (AI assistance with drafting replies)

Some of these providers store information outside Australia, including in the United States. We may also disclose information if the law requires it.

If we email you about a collaboration or other outreach, every email includes an unsubscribe link. Once you unsubscribe, we won't email you again. You can also reply and ask us to stop.

If you message or comment on @flowwysouthyarra, we receive your username, profile name and message through Meta's tools. To ask us to delete this information, contact us as described below.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including password protection, encrypted connections and limited access. We keep information only as long as we need it for the purposes above or as the law requires, and then delete it.

You can ask to see the personal information we hold about you, correct it, or have it deleted. Email flowwy.au@gmail.com or send us a direct message on Instagram @flowwysouthyarra. We'll respond within 30 days, and there's no charge.

If you have a question or concern about your privacy, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response within 30 days, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Flowwy Brows & Lashes

Shop 3, 7 Yarra Street, South Yarra VIC 3141

flowwy.au@gmail.com·+61 432 440 205